JW Car Care
JW Car Care is a corporation specialized in building car washing and detailing centers within high end, high volume North American malls, offices, supermarkets and other developments. The company also provides its customers with doorman and valet services.

The cars are serviced with exceptional care by well groomed, effective, professional and reliable staff, as all operators are trained to provide each customer with immediate and personalized service, along with high quality workmanship.

In an economy where time is the new commodity, these car owners appreciate the convenience of having their car cleaned “while they shop” or “while they work”.

J.W. Car Care’s partners include Loblaws, GWL, Cadillac Fairview, Wholefoods, TPA, Holt Renfrew, Brookfield, and Ivanhoe Cambridge.

 

Mission statement
J.W. Car Care’s mission statement is to establish a supremely valuable brand, and to consolidate and upgrade the car cleaning and detailing industry.

JW Car Care achieves its mission by offering unparalleled service and quality. Franchises (owner-operators) are provided with turn-key operations, comprehensive training and ongoing corporate support.

 

Additional success factors

JW Car Care’s Franchisees:
When selecting an operator, emphasis is on attitude (which is engrained), character and integrity, as opposed to experience and industry knowledge, which can be taught at J.W. Car Care College.

J.W. Car Care spends a large proportion of its budget on the recruiting, training and formation of its operators. The company recognizes that the customers’ experience is almost entirely determined by the operator’s attitude and ability to understand the customer’s needs.

For a typical store opening, JW Car Care will interview 50 candidates to find 1 franchisee.

Brand:
JW Car Care’s has invested substantial capital and resources into branding, advertising and marketing. By partnering with Canada’s pre-eminent design agency, Perennial, J.W. Car Care has been successful in developing a “World Class” brand and image.

Technology:
J.W. Car Care, along with its engineers, tradesmen and suppliers, has developed new and specialized technologies that allow for cars to be cleaned and detailed quickly and cost effectively, while maintaining the Hand car wash appellation.

Customer Service:
J.W. Car Care prides itself on providing exception customer service. Internal controls have been implemented at each location to ensure that every customer is treated with the utmost respect and courteousness.